We have adopted the Australian Privacy Principles (APPs) contained in the
Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which
we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website
of The Office of the Australian Information Commissioner at www.aoic.gov.au
Information that you provide to us
We collect personal information that you provide directly to us, such as when
you make a purchase, sign up for an account, or complete a form on our website.
This may include:
. Your name
. Your company
. Your contact details, including email address, delivery address and phone
. More detailed contact and delivery preferences
Sensitive information is defined in the Privacy Act to include information
or opinion about such things as an individual's racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.
We do not collect sensitive information
As you navigate through our website, we may collect anonymous information
about you using various technologies such as cookies, Internet tags, and navigational
data collection. Your browser automatically transmits some of this anonymous
information to us, such as
. The URL of the website you just visited
. The browser version your computer is operating, or whether you are using
a mobile device
. The date and time you visited,
. The pages you visited on the Site
. Your IP address
"Cookies" are tiny alphanumeric identifiers that are stored on your computer
and allow us to adjust the Website to meet your personal browsing preferences.
and Google Search analytics. We use Zendesk (zopim) to power our online chat
service. All these third party services track your movements on our website,
and record your IP address. Zendesk records any chat you have with us.
How we use your information
We collect personal and anonymous information primarily so we can serve our
customers better. We also require this information to allow us to provide
goods and services to our customers. Information collected by us is primarily
used for the following:
. To maintain the functionality of the website and allow access to customised
files, pricing and ecommerce channels
. To process and fulfil orders
. For tax reporting purposes
. Responding to your enquiries
. To improve our website, including customisation to meet your requirements
We do not sell, rent or trade your personal information to anyone. Our products
are shipped direct from our clockmaker, to you, so we need to provide your
informatio to them for the purposes of a safe delivery. If you have an enquiry,
or need a repair or return, your enquiry will be passed direct to our clockmaker.
If you choose our E-path direct payment gateway to complete your purchase,
then E-Path stores your credit card data temporarily. It is encrypted to the
Payment Card Industry Data Security Standard (PCI-DSS). We also use that information
on NAB Transact to process your payment. Your purchase transaction data is
stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed
by the PCI Security Standards Council, which is a joint effort of brands like
Visa, MasterCard, American Express and Discover. PCI-DSS requirements help
ensure the secure handling of credit card information by our store and its
and NAB's policy here
We will take all reasonable steps to protect all personal or company information
from misuse, loss, unauthorised access, modification or disclosure.
Personal and Anonymous information collected can only be accessed by assigned
staff via username and password, and is protected on secure servers.
We do not make personal information available to third parties, except in
circumstances where it is reasonable to do so, and would be expected by the
customer (e.g. freight forwarders). Most of our products are shipped direct
from our suppliers, to you, so we need to provide your informatio to them
for the purposes of a safe delivery.
Some information is kept for a number of years to comply with legal requirements.
Any personal information that is no longer needed is destroyed.
Access and correction
You can request access at any time to view and correct any personal information
that we hold. We will process your request promptly within a reasonable time.
There is no fee for requesting access to your information. You may ask us
at any time to correct personal information held by us about you which is
incorrect or out of date.
We aim to ensure that all information we hold, collect, use or disclose is
accurate, complete and up to date. You should promptly notify us if there
are any changes to your personal information.
Links to other websites
This Website may contain links to websites which are owned or operated by
other parties. You should make your own enquiries as to the privacy policies
of these parties. We are not responsible for information on, or the privacy
practices of, such websites.
PO Box 44
Old Bar NSW 2430
Ph: 02 65524188
Or navigate to our Contact Us page and complete the form using the subject
time - to comply with relevant legislation and if we make changes to the way
we collect and use information.